Mucki Mutz® Dog Wear Online Terms of Use



Please read the following Online Terms of Use carefully as they apply whenever an order for products is placed by you.

If you do not agree to be bound by these terms, then please do not place an order. You will be asked to agree these terms each time before placing an order.

Nothing in these terms and conditions affects your statutory rights.

Who we are

We are Mucki Mutz® Dog Wear Limited (a company registered in Scotland with the number 587022). Our main office is at 15 Douglas Avenue, Airth, Falkirk, Scotland, United Kingdom, FK2 8GF. Mucki Mutz®  operates the website

Mucki Mutz® and MUCKI MUTZ® are registered Trademarks under UK00003327912 in the name of Mucki Mutz® Dog Wear Limited.

Contacting Us

If you would like to contact us or wish to make a complaint, please use our Contact form or email Alternatively, if you prefer to write by post, then please send your letter to our Main Office address as detailed above. All notices and written communication should also be sent to this address.

Use of the Website

We aim to ensure the information we place on the website is not misleading. However, we make no warranty or representation, whether express or implied, in relation to the accuracy of such information or any transaction on the website including (but not limited to) implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty:-

  • the website will meet your requirements or will be uninterrupted, timely or error-free; or

  • that defects on the website will be corrected; or

  • the site, or the server that make it available, are free of viruses or bugs or represents the full functionality, accuracy or reliability of the website.

We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website.

We reserve the right to change, withdraw or deny access to the website at any time and to remove any posting or information uploaded onto the website.

Compliance with Laws

By using this website, you agree to do so only for lawful reasons. You agree not to impersonate anyone and to comply with all applicable laws and regulations regarding transactions entered into on the website.



When you complete the checkout process you enter into a contract with us. You will be guided through the payment process. Please take time to ensure that your order details are correct.

Once you have submitted an order, we will send you an acknowledgement email detailing the products you have ordered. This email acts simply as an acknowledgment that your order has been submitted and will be processed by us, not that the order is confirmed or accepted.

If you have already paid for the product and it is not in stock i.e. due to unavailability of fabrics, then we will contact you and if you wish, refund you the amount you have paid.

A further email will be sent to you when your ordered products have been dispatched. Please note that we aim to deliver your order in approximately 10 working days.

Non-acceptance of an order may arise from a number of reasons including (but not limited to):-

  • Not being able to take payment from you;

  • A pricing or product description error on our behalf;

  • You not meeting any eligibility criteria;

  • Unavailability of stock;

  • If we reasonably consider that you intend to re-sell the products on a commercial basis.

Pricing and Payment

The prices of the products will be as quoted on our site from time to time. We take all reasonable care to ensure that the prices of products are correct at the time when the information was entered onto the system.

We will normally check prices as part of our dispatch procedures. If the products are incorrectly priced, then where the product’s correct price is less than the price stated on our site, we will charge the lower amount. However, please note that if the pricing error is obvious and unmistakeable and could reasonably have been recognised by you as mispricing, we do not have to provide the products to you at the incorrect (lower) price.

The price of the product does not include delivery charges. Our delivery charges are as quoted on our site from time to time. Please see our Shipping page for the delivery charges.

You can pay for your products using a credit/debit card (see Payments) using Stripe and Paypal or agreed bank transfer. The cards we accept are shown at the time of ordering.

Changing or Cancelling an Order

We’re sorry that we cannot make changes or cancel an order once you have placed it. If you are not happy with the item, please return it using the Returns Process.

Please see our Shipping page for the our Return process and conditions. 

Your Rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

Your statutory rights are not affected. 


Any refund made will be made on the credit card or debit card used at the time of ordering the products or via Paypal. Payments made via Bank Transfer will be returned in the same manner. Refunds will usually be processed within seven (7) working days of products being received back.

Replacements (Exchanges)

Please refer to our Shipping page. 


Please refer to our Shipping page. 

Faulty Products – Your Rights under The Consumer Rights Act 2015

Your statutory rights are not affected.

We aim to ensure our products are of the highest quality standard. However, if you consider a product is faulty or not as described, please inform us accordingly. Where the product is faulty or not as described, you have the statutory right within thirty (30) days of delivery to reject the product and receive a refund or you can elect for the product to be repaired or replaced. Please note however that we are unable to offer exchanges in the event that you have provided us with incorrect measurements during the ordering process.

Events Outside Our Control

We will not be responsible for any failure to perform the contract or delay in its performance which result from any act or event beyond our reasonable control such as (but not limited to) natural disasters, floods, earthquakes, epidemic, IT failures or attacks, strikes, late deliveries by couriers or other delivery organisations, civil commotion, terrorist attacks or threats of such terrorist attacks, impossibility or delays resulting from using railways, shipping, aircraft, motor transport or other means of transport (‘Event Outside Our Control’).

If an Event Outside Our Control takes place and affects the performance of our obligations under the contract between you and us, then we will contact you as soon as we are able, our obligations will be suspended and the time for performance of our obligations will be extended for the duration of such event. Where the event delays your delivery, we will arrange a new delivery date with you when the delaying event has passed.

Our Rights to Make Changes

We may need to make certain changes from time to time. These might be changes in how we take payments from you or changes arising from legal or regulatory requirements. Each time you place an order, the contract will be formed on the terms and conditions currently in place on the website at the time of order. We reserve the right to make changes to these terms and conditions from time to time. It is your responsibility to read the applicable terms and conditions each time you wish to place an order.

We may also need to make product changes to the products from time to time. You will be informed of any product changes at the time you place the order.


Product Descriptions

The images of our products are for illustrative purposes only. We make every effort to ensure the images and colours are accurate but we cannot guarantee the images and colours on your computer are exactly the same as the product. The products may vary slightly from those images. We comply with our statutory obligation to ensure that the goods we supply conform to the contract we enter into with you.

Mucki Mutz® Warranty

We warrant that the product will be free from material defects for twelve (12) months after the date of delivery or such longer period as set out in our accompanying warranty. If the product has a material defect (which is not due to one or more of the following reasons), then we will either repair or replace the product (at our own discretion).

The warranty does not apply in respect of:-

  • fair wear and tear;

  • wilful damage, abnormal storage, accident or negligence by you or by any third party;

  • if you fail to use the products in accordance with its instructions;

  • any alteration or repair by you or by a third party;

  • any specification provided by you; or

  • counterfeit goods purporting to be Mucki Mutz products.

This warranty is additional to, and does not affect, your statutory rights.

Intellectual Property

You acknowledge and agree that all the intellectual property on the website including (but not limited to) logos, trade marks, images of products is owned by us. You agree not to (and ensure no other person shall) copy, reproduce, edit, transmit, publish, display, create derivative works or use in any manner such intellectual property.


We exclude all representations, warranties, conditions and terms (whether express or implied by statute, common law or otherwise) to the fullest extent permitted by law. We accept no liability for any losses or damages which are not reasonably foreseeable arising out of or in connection with these terms or your use of the website.

Except to the extent required by applicable law, we shall not be liable to any person for any loss or damage which may arise from the use of or reliance on any content or information displayed in or on this website.

Nothing in these terms shall exclude or limit our liability for personal injury or death caused by our negligence. In addition, these terms shall not limit or exclude any other liability that we are not permitted to limit or exclude under applicable law.

We only supply products for domestic and private use. You agree not to use the product for commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, loss of revenue, business interruption or loss of business opportunity.


Each of the paragraphs of these terms operate separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

Third Party Rights

The contract is between you and us. No other person shall have any rights to enforce any of its terms and the contract cannot be assigned or sub-contracted to anyone else.


No waiver by us shall be construed as a waiver of any other breach.

Entire Agreement

These terms govern our relationship with you. Any changes to these terms must be in writing and signed by both parties as we can then avoid any problems arising about what we and you are expected to do. You confirm that, in agreeing to accept these terms, you have not relied on any statement save those which are a term of this contract and you agree that you shall have no remedy in respect of any such statement. Nothing in this clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation.

Data Protection and Privacy

We will use your personal information in accordance with our Privacy Policy and always in accordance with the law.

You may be contacted by email in relation to future offers and for marketing purposes. You will have an opportunity to unsubscribe from these emails.


We may use cookies in order to improve your experience on our website. Please read our Privacy Policyif you wish to know further information.

Third Party Sites

Please note that we are not responsible for any third party sites and you access these sites (whether through our links or otherwise) at your own risk.


Please note these terms are governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction.